Verizon Wireless Voicemail Sucks


Part 2 in the series on ripping apart Verizon Wireless (even though I still like them): Their voicemail system sucks. It takes 4 years, has 400 menu options and never works right. When you go to leave someone a message, I have to wait an extra 25 seconds after their greeting is over to listen to the annoying woman telling me to talk after the beep or ask if I want to leave a callback number. 1) I already know I need to talk after the beep, this is how voicemail worked since 1983 and 2)What the hell is the point of leaving a callback number if you show up in my missed calls? There is a skip button for the greeting, but I always forget it because it’s different for every wireless company. And can’t we get a British woman to read the menu options? Their accents are hot. No, we get an annoying nag that grinds on my nerves.

Second annoyance: I call voicemail, listen to my message and hang up. Two seconds later, my phone is beeping, vibrating and flipping out that I have a new voicemail. Um no I don’t, I just listened to it idiot. The problem here is that Verizon only flags the message as old only if you listen to the whole thing OR press 9 to save or 7 to delete it. I never do this because it wastes my time. What the system should do is mark the message as old once you begin listening to it. Sometimes I get the jist of the message after 5 seconds and want to hang up and call back ASAP rather than hearing the person ramble on.

Fix it, Verizon.