What the hell is wrong with AOL. They have the most ignorant idiots working at customer support/ live help. I think a job requirement to become an AOL technician is to be an elementary school dropout that lives on a farm in the middle of nowhere and never saw a computer in his or her life. Anyway, back to the mail control issue. If you select the option to permanently delete spam (and bypass the spam folder), it sends it to the spam folder anyway. This system has been down for weeks. I contacted live help about eight times. Four technicians told me I was doing something wrong and didn’t have my controls set correctly when I clearly explained to them what I had selected. (And they were correct by the way.) Another two didn’t know that anything was wrong and (supposedly) put in a report to the proper department. The other 2 told me that AOL was aware of the issue and would fix it in 48 hours (and that was about a week ago.) I finally gave up trying to contact them. Meanwhile, AOL is advertising (on their welcome screen) how great the mail controls are. HA!!! Let’s see how long this doozy lasts…
AOL and Its Broken Mail Controls
January 3, 2004
Rants
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What the hell is wrong with AOL. They have the most ignorant idiots working at customer support/ live help. I think a job requirement to become an AOL technician is to be an elementary school dropout that lives on a farm in the middle of nowhere and never saw a computer in his or her life. Anyway, back to the mail control issue. If you select the option to permanently delete spam (and bypass the spam folder), it sends it to the spam folder anyway. This system has been down for weeks. I contacted live help about eight times. Four technicians told me I was doing something wrong and didn’t have my controls set correctly when I clearly explained to them what I had selected. (And they were correct by the way.) Another two didn’t know that anything was wrong and (supposedly) put in a report to the proper department. The other 2 told me that AOL was aware of the issue and would fix it in 48 hours (and that was about a week ago.) I finally gave up trying to contact them. Meanwhile, AOL is advertising (on their welcome screen) how great the mail controls are. HA!!! Let’s see how long this doozy lasts…