This is legitimately the WORST customer support response I’ve ever received. Period. Flat out embarrassment. Whoever took the time to “reply” to my question is a lazy moron who probably pastes the same canned response to everyone, telling them to call the phone people so they don’t have to handle it. We actually had a support rep where I worked a few years back do the same thing. Guy’s only job was to respond to tickets – no phones – and he was finally fired after we discovered he was sending generic responses back, not answering the question, telling people to call in instead. So much for diverting calls away from our phone reps… Wonder if this is the same idiot:
Get the FUCK lost. I have no patience for shit like this.